vaji Frequently Asked Questions

Creating a vaji account takes under three minutes. Visit vaji.io, click the registration button, and fill in your full name, date of birth, email address, and mobile number. Choose a secure password, agree to the Terms and Conditions, and submit your registration. You must be aged 21 or above to register.

vaji requires a valid government-issued photo ID to complete KYC verification. Acceptable documents include your Bangladesh National Identity Card (NID), passport, or driving licence. You may also be asked to provide proof of address — such as a recent utility bill or bank statement — and in some cases a selfie or liveness check to confirm the document belongs to you.

Most vaji accounts are verified within 24 hours of submitting all required documents. During busy periods verification may take up to 48 hours. You will receive an email confirmation once your account has been approved. If your verification is delayed beyond 48 hours, contact vaji support via live chat for an update.

On the vaji login page, click "Forgot Password" and enter your registered email address. vaji will send a password reset link to that address within a few minutes. If you do not receive the email, check your spam folder or contact vaji support. For security, password reset links expire after 30 minutes.

No. vaji strictly permits only one account per person, per household, and per device. Opening multiple accounts is a breach of the vaji Terms and Conditions and may result in all associated accounts being permanently closed and any balances forfeited. If you believe a duplicate account has been created in your name, contact vaji support immediately.

To close your vaji account permanently, contact the support team via live chat or email at [email protected] and request account closure. Before closure, withdraw any remaining balance — vaji will process your final withdrawal to your registered payment method. Account closure requests are processed within 48 hours. If you are closing for responsible gaming reasons, consider a self-exclusion instead.

To deposit via bKash on vaji, log in to your account, navigate to the Cashier or Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit and follow the on-screen instructions to complete the bKash mobile payment. The funds will typically appear in your vaji account balance within a few minutes of a successful transaction.

bKash deposits on vaji are processed almost instantly — in most cases your account balance is credited within 1 to 5 minutes. If a deposit has not appeared after 15 minutes, do not attempt a second payment. Instead, contact vaji support via live chat with your bKash transaction reference number and the team will investigate promptly.

Yes. vaji supports deposits via Nagad, Rocket, and Upay in addition to bKash. The process is identical for all mobile financial services: select your preferred provider in the vaji Cashier, enter the deposit amount, and complete the payment through your mobile wallet app. Deposits via all supported MFS providers are credited within minutes.

The minimum deposit on vaji is ৳200. This applies across all supported payment methods including bKash, Nagad, Rocket, Upay, and bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, and other supported Bangladeshi banks. There is no maximum deposit limit imposed by vaji, though your individual payment provider may apply its own transaction limits.

The minimum withdrawal amount on vaji is ৳500. Withdrawals are processed to the same payment method used for your most recent deposit, in line with vaji's anti-money-laundering policy. Make sure your account KYC verification is complete before requesting a withdrawal, as unverified accounts cannot process withdrawals.

Withdrawals to bKash, Nagad, and Rocket are typically processed within 1 to 4 hours of approval. Bank transfers to Dutch-Bangla Bank, BRAC Bank, City Bank, and other Bangladeshi banks may take 1 to 3 business days depending on the receiving bank's processing times. vaji aims to approve all withdrawal requests within 24 hours of submission.

vaji does not charge any platform-side fees on standard deposits or withdrawals. However, your mobile financial service provider (such as bKash or Nagad) or your bank may apply their own transaction charges in accordance with their own fee schedules. Always check your provider's terms before transacting to avoid surprises.

vaji offers pre-match and live in-play betting on cricket matches including BPL (Bangladesh Premier League), IPL, T20 World Cup, Test series, and ODI tournaments featuring the Bangladesh Tigers. Select a match from the cricket lobby, browse available markets — such as match winner, top batsman, over/under runs, and fall of next wicket — choose your selection, enter your stake in BDT, and confirm your bet.

Yes. The entire vaji platform is fully optimised for mobile browsers on both Android and iOS devices. You do not need to download a separate app — simply visit vaji.io in your mobile browser to access all games, sports betting markets, live casino tables, slots, jackpots, and European Blackjack with the same full functionality as the desktop version.

Return-to-Player (RTP) percentages vary by individual slot title and game provider. vaji's slots library — sourced from providers including Pragmatic Play, NetEnt, and Microgaming — includes games with RTPs typically ranging from 94% to 97%. Each game's RTP is usually stated in its help or information section within the game itself.

All games available on vaji use certified Random Number Generator (RNG) technology supplied by reputable game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers are independently audited for fairness. vaji does not modify game outcomes and presents all games in their original certified state.

vaji's live casino lobby — powered by Evolution Gaming and Ezugi — includes Live Roulette, Live Baccarat, Live Blackjack, Live Andar Bahar, Live Teen Patti, and a variety of game-show style tables. Live European Blackjack is also available with real dealers streaming in real time. New live tables are added regularly as the vaji game library expands.

vaji's welcome bonus is credited to your account upon making your first qualifying deposit. The bonus amount and match percentage are stated in the current promotion terms visible in the vaji Promotions section at the time of your deposit. Bonus funds are subject to wagering requirements that must be completed before any bonus-derived winnings can be withdrawn.

Wagering requirements specify how many times a bonus amount must be bet before the resulting winnings become withdrawable. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in bets before withdrawal is permitted. Full wagering conditions for each vaji promotion are set out in the individual bonus terms.

Yes. In addition to the welcome bonus, vaji regularly runs reload bonuses, free spins offers on featured slot titles, cashback promotions, and seasonal campaigns tied to events like BPL, IPL, Eid, and Pohela Boishakh. Check the Promotions section of the vaji platform regularly or opt in to marketing communications to receive bonus notifications directly.

Bonus funds on vaji cannot be withdrawn directly — only winnings generated after completing the applicable wagering requirements are eligible for withdrawal. Your real-money balance and bonus balance are tracked separately in your account dashboard so you can monitor your wagering progress at any time. Requesting a withdrawal before completing wagering will typically forfeit any remaining bonus balance.

vaji uses 256-bit SSL encryption across the entire platform to protect all data transmitted between your device and the vaji servers. Player funds are held in segregated accounts. All games are supplied by independently certified providers. vaji also maintains strict KYC and AML procedures to protect the platform and its players from fraud and financial crime.

vaji operates as an online gambling platform serving the Bangladesh market. As with all online gambling services, players are individually responsible for ensuring their participation complies with the laws applicable in their jurisdiction. vaji recommends that all players review the relevant regulations in their area before registering. vaji does not make specific claims about regulatory approval from any particular authority.

The minimum age to register and play on vaji is 21 years old. vaji enforces this through mandatory KYC identity verification that requires a government-issued ID confirming the player's date of birth. Any account found to belong to a player under the age of 21 will be immediately closed and all funds will be withheld pending investigation.

To request a self-exclusion on vaji, contact the support team via live chat or email at [email protected] and state that you wish to self-exclude. Specify your preferred exclusion period — options range from 6 months up to a permanent lifetime exclusion. Your account will be suspended within 24 hours. During self-exclusion, all marketing communications to your account are also paused.

Yes. vaji provides a full suite of responsible gaming tools accessible from your account settings, including daily, weekly, and monthly deposit limits, loss limits, session time limits, and cooling-off periods ranging from 24 hours to 90 days. All limits take effect immediately upon activation. Limit reductions cannot be reversed until the chosen period has elapsed, ensuring the tools provide genuine protection.