Player Welfare — Always Our Priority

Responsible Gaming at vaji — Play Smart, Stay in Control

vaji is built on the principle that gambling should be entertaining, not harmful. Our Responsible Gaming framework gives every player in Bangladesh the tools, knowledge, and support they need to keep their play enjoyable and within their own personal limits — at all times.

21+ Players Only
Full Self-Exclusion Available
24/7 Support in English
SSL-Secured Platform

Gambling Is Entertainment — vaji Keeps It That Way

At vaji, responsible gaming is not a checkbox — it is a core operating principle woven into every layer of the platform. We believe that players in Bangladesh deserve a safe, transparent, and fully controlled gambling environment where they can enjoy cricket betting, slots, jackpots, and live casino games without risk of harm spiralling unnoticed.

Gambling becomes a problem when it stops being entertainment and starts affecting your finances, relationships, or mental health. vaji's responsible gaming tools are designed to help you recognise the early warning signs and take action before that threshold is ever crossed. Every tool described on this page is available free of charge to all registered vaji players and can be activated instantly via your Account settings or by contacting our 24/7 support team.

The golden rule at vaji: only gamble with money you can comfortably afford to lose, treat it as leisure spending — not as a way to earn income — and stop the moment it stops being fun.

Recognise the Warning Signs Early

Problem gambling can develop gradually. Common signs include chasing losses, borrowing money to gamble, feeling anxious when not gambling, gambling to escape stress, and neglecting responsibilities. If any of these resonate with you, please read this page carefully and contact vaji support immediately.

21+
Minimum Age Requirement
24 / 7
Player Support Available
< 24h
Self-Exclusion Activation
৳0
Cost of All RG Tools

Six Tools to Keep You in Control

Every tool below is available to all registered vaji players at no cost. Activate any of them at any time through your Account settings or by messaging vaji support on live chat.

Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, the vaji cashier will decline any further deposits until the period resets. Limit reductions take effect immediately; limit increases require a 7-day cooling period to prevent impulsive decisions.
Loss Limits
Cap the total amount you are willing to lose within a defined time window — daily, weekly, or monthly. When your net losses reach the limit you have set, vaji will automatically suspend betting and gaming activity on your Account for the remainder of that period. This tool is especially useful for players who find deposit limits alone are not sufficient.
Session Time Limits
Define how long a single gaming session may last. vaji will display an on-screen reminder as your session approaches the limit and will log you out automatically once the limit is reached. This tool helps prevent the kind of extended play that occurs when time loses meaning during an engaging game session.
Cooling-Off Period
Take a structured break from vaji for a period of your choosing — 24 hours, 7 days, 30 days, or 90 days. During a cooling-off period your Account remains open but all betting, gaming, and deposit functions are suspended. Marketing communications are also paused for the duration of the break.
Self-Exclusion
If you feel you need a longer break or that gambling has become a serious problem, you can request a full self-exclusion for a minimum period of 6 months up to a permanent lifetime exclusion. Once activated, your Account is immediately suspended and vaji will take all reasonable steps to prevent you from opening a new Account during the exclusion period.
Reality Check Reminders
Enable periodic pop-up notifications that appear on screen at intervals you choose — every 30, 60, or 90 minutes — showing your net session result and total time played. These reality checks break the immersive flow of play and give you a clear, factual picture of your session before you decide whether to continue.

How to Activate a Responsible Gaming Tool

Activating any responsible gaming tool on vaji takes less than two minutes. Follow the steps below or contact our support team who will walk you through the process on live chat.

1
Log in to Your vaji Account

Visit vaji.io and log in using your registered username and password. All responsible gaming tools are accessible from within your Account dashboard.

2
Navigate to Account Settings

Click on your Account icon in the top-right corner of the screen and select "Responsible Gaming" from the dropdown menu to access the full suite of tools.

3
Select Your Tool and Set Parameters

Choose the tool you wish to activate — deposit limit, loss limit, session timer, cooling-off, or self-exclusion — and enter the values that suit your situation. All amounts are in Bangladeshi Taka (৳).

4
Confirm and Apply

Confirm your selection. Restrictions take effect immediately. You will receive a confirmation via your registered email address. Limit reductions and exclusions are irreversible for the duration you have chosen.

5
Contact Support If You Need Help

If you are struggling to navigate the settings, or if you want a self-exclusion activated urgently, contact vaji support via live chat. Our team can activate any restriction on your behalf within minutes.

Problem Gambling Self-Assessment

Ask yourself the following questions honestly. If you answer "yes" to two or more, we strongly encourage you to use one of vaji's responsible gaming tools or to contact our support team right away.

Do you gamble more than you originally planned to, or for longer than intended?
Have you borrowed money from family, friends, or financial institutions specifically to fund gambling?
Do you return to gambling shortly after losing in order to win your money back — commonly called "chasing losses"?
Do you feel restless, irritable, or anxious when you try to reduce or stop gambling?
Has gambling caused you to miss work, studies, family obligations, or other important responsibilities?
Do you conceal the extent of your gambling from people close to you?
Do you think about gambling frequently throughout the day, even when doing other activities?
Have you ever tried to stop or cut down on gambling and found that you could not?

This Is Not a Clinical Diagnosis

This self-assessment is a general awareness tool, not a clinical diagnostic instrument. If you are concerned about your gambling behaviour, please reach out to vaji support or seek guidance from a professional counselling service in your area.

vaji Is Strictly for Adults Aged 21 and Above

Protecting young people from gambling harm is a non-negotiable obligation at vaji. Our 21+ policy is enforced at every stage of the player journey, from registration through to every deposit transaction.

Mandatory Age Verification
Every player who registers on vaji is required to complete a Know Your Customer (KYC) identity verification process before making a first withdrawal. Verification requires a government-issued identity document — such as a Bangladesh National Identity Card (NID) or passport — confirming the player is aged 21 or above. Accounts that fail age verification are immediately suspended and any deposits are returned to the original payment method.
Protecting Young People at Home
If you share a device with younger family members, we recommend using your device's parental control software to block access to online gambling websites. Keep your vaji login credentials private and do not share your Account with anyone, regardless of their age. If you believe a person under the age of 21 has registered on vaji, please report this immediately to [email protected] and our team will investigate and act within 24 hours.

Strict Zero-Tolerance Policy for Underage Play

vaji operates a zero-tolerance policy on underage gambling. Any Account found to belong to a player under the age of 21 will be closed immediately, all funds will be withheld pending investigation, and the matter may be escalated to relevant authorities. Attempting to register a vaji Account while underage constitutes a breach of the vaji Terms & Conditions and may have legal consequences.

You Are Not Alone — vaji Support Is Here

If gambling is causing you stress, financial difficulty, or tension in your personal relationships, please reach out. Our team will listen without judgment and help you access the right tools immediately.

Contact vaji Responsible Gaming Support

Our dedicated responsible gaming support team is available around the clock, every day of the year. Whether you want to activate a self-exclusion, set a deposit limit, or simply talk through your concerns, we are ready to help. All conversations are handled with complete confidentiality.

Live Chat: Available 24/7 — average response under 2 minutes
Email: [email protected] — responses within 24 hours
Time Zone: Bangladesh Standard Time (UTC+6)
Language: English support available at all times
When contacting us about a responsible gaming matter, please include "Responsible Gaming Request" in your message so that your query is routed directly to the appropriate team member.
Your Wellbeing Comes First
Remember: a vaji Account can always be closed, a deposit limit can always be lowered, and a self-exclusion can always be activated — instantly and free of charge. No winnings, bonus, or promotion is worth your health or financial security.
If you feel the situation is urgent, please stop playing now, close the browser, and contact vaji support immediately via live chat. Our team will act within minutes to secure your Account.
For players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh: you can also seek support from local mental health and financial counselling services available through government health centres and NGOs in your district.
21+ Only — Please Gamble Responsibly

Ten Tips for Safe and Enjoyable Play at vaji

1
Set a Budget Before You Start

Decide on a fixed entertainment budget in Taka (৳) before you log in, and treat that amount as already spent. Never gamble with money earmarked for rent, bills, food, or other essentials.

2
Never Chase Losses

Losses are a normal part of gambling. Increasing your bets or continuing to play in an attempt to recover lost money almost always makes the situation worse. Accept the loss and walk away.

3
Treat Winnings as a Bonus

If you win, consider withdrawing a portion of your winnings rather than reinvesting everything. Winnings are not income — they are a pleasant outcome of entertainment spending.

4
Take Regular Breaks

Step away from the screen at regular intervals. Use vaji's session time limit tool to enforce breaks automatically. Physical breaks — a walk, a meal, a conversation — help maintain perspective.

5
Avoid Gambling When Emotional

Do not gamble when you are stressed, upset, tired, or have been consuming alcohol. Emotional states impair decision-making and make it harder to stick to your budget and time limits.

6
Balance Gambling with Other Activities

Gambling should be one leisure activity among many, not your primary source of entertainment or social interaction. Maintain a variety of hobbies, relationships, and activities outside the platform.

7
Know the Odds

All casino games and sports bets carry a house edge or bookmaker margin. In the long run, the house always has a mathematical advantage. Understanding this makes it easier to approach gambling as entertainment rather than investment.

8
Keep Your Login Credentials Private

Never share your vaji username or password. Sharing Account access is a breach of the vaji Terms & Conditions and removes your ability to control the Account's responsible gaming tools effectively.

9
Use All Available Tools Proactively

Do not wait until gambling feels out of control before setting limits. Setting deposit and session limits from the very first day you register is the single most effective responsible gaming habit you can build.

10
Ask for Help Without Hesitation

Seeking help is a sign of strength, not weakness. vaji's support team will never judge you for raising a responsible gaming concern. We are on your side — contact us any time, any day.

Enjoy the Platform — Within Your Own Limits

vaji offers cricket betting on the Bangladesh Tigers and BPL, live European Blackjack, progressive jackpot slots, and a full live casino — all within a platform built around your safety. Set your limits today and enjoy every session with confidence.

21+ Only — Please Gamble Responsibly