vaji Terms & Conditions — Bangladesh Online Casino and Betting Platform

1 Acceptance of Terms

By accessing, registering on, or using the vaji platform — including any game, betting market, promotional offer, or support channel — you ("the Player" or "you") unconditionally accept and agree to be bound by these Terms & Conditions ("Terms"), together with the Privacy Policy, Responsible Gaming Policy, and any game-specific or promotion-specific rules published on the vaji platform from time to time.

If you do not agree to any provision of these Terms, you must immediately cease using the vaji platform and, if you have an active account, contact support to request closure. Continued use of the vaji platform following notification of any change to these Terms constitutes acceptance of the revised Terms.

2 Definitions

In these Terms, the following words have the meanings set out below unless context requires otherwise:

• "vaji" refers to the vaji online casino and sports betting platform accessible at https://vaji.io, including all games, services, features, and content made available thereon.
• "Player" / "you" / "your" refers to any individual who registers for, accesses, or uses the vaji platform in any capacity.
• "Account" refers to the registered player account created on the vaji platform, through which the Player accesses games, places bets, deposits funds, and requests withdrawals.
• "Balance" refers to the total funds held in a Player's Account at any given time, comprising real-money deposits, settled winnings, and any bonus funds where applicable.
• "Bonus Funds" refers to any promotional credits, free spins value, or matched deposit amounts awarded to a Player's Account pursuant to a vaji promotion, subject to applicable wagering requirements.
• "Wagering Requirement" refers to the number of times a bonus amount must be staked on eligible games before the resulting winnings may be withdrawn as real money.
• "Platform" refers collectively to the vaji website, any mobile-optimised interface, and all game and betting content accessible through a registered Account.
• "Payment Method" refers to any deposit or withdrawal channel supported by vaji, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank.
• "Prohibited Conduct" has the meaning ascribed to it in Section 7 of these Terms.
• "BDT" / "৳" refers to Bangladeshi Taka, the currency in which all Account balances, deposits, withdrawals, and bet amounts are denominated on the vaji platform.

3 Eligibility and Account Registration

3.1 Age Requirement. The vaji platform is strictly for adults. You must be at least 21 years of age to register an Account or place any bet or wager on the platform. By completing the registration process, you represent and warrant that you are 21 years of age or older. vaji reserves the right to request documentary proof of age at any stage and to suspend or permanently close any Account where the age requirement cannot be verified to vaji's satisfaction.

3.2 One Account Per Person. Each individual may register and maintain only one Account on the vaji platform. Registration of multiple Accounts by the same individual — whether using different names, email addresses, payment methods, or device identifiers — is strictly prohibited. Where duplicate Accounts are identified, vaji reserves the right to close all associated Accounts and to forfeit any balances held therein pending investigation.

3.3 Accurate Registration Information. You must provide accurate, complete, and truthful information at the time of registration and must update your Account details promptly whenever any registered information changes. Providing false or misleading registration information is grounds for immediate Account suspension and permanent closure.

3.4 Verification (KYC). vaji may at any time request that you complete an identity verification process by submitting copies of government-issued identification, proof of address, or proof of ownership of a Payment Method used on your Account. Failure to complete verification within the timeframe specified by vaji may result in the suspension of withdrawal functionality or Account closure.

• Acceptable identification documents include: National Identity Card (NID), passport, or driving licence.
• Acceptable proof of address documents include: utility bill, bank statement, or government correspondence dated within 90 days.
• Verification documents must be clear, legible, unaltered, and in the name registered on the Account.

3.5 Restricted Jurisdictions. vaji does not knowingly provide services to individuals located in jurisdictions where online gambling is explicitly prohibited by law. It is your sole responsibility to ensure that accessing and using the vaji platform is lawful in your jurisdiction before registering.

4 Account Security and Responsibility

4.1 Credential Confidentiality. You are solely responsible for maintaining the confidentiality of your Account username and password. You must not share your login credentials with any third party under any circumstances. vaji staff will never ask for your password via email, live chat, or any other channel.

4.2 Authorised Activity. All activity carried out through your Account using your correct login credentials is treated as having been authorised by you. vaji accepts no liability for losses resulting from unauthorised access to your Account where that access resulted from your failure to keep credentials secure.

4.3 Reporting Unauthorised Access. If you suspect that your Account credentials have been compromised or that unauthorised access has occurred, you must contact vaji support immediately via live chat at [email protected]. vaji will investigate promptly and may temporarily suspend Account access pending the outcome of that investigation.

4.4 Device Security. You are responsible for ensuring that any device used to access the vaji platform is free from malware, keyloggers, and other software that could compromise your Account security. vaji recommends logging out of your Account after each session, particularly on shared devices.

5 Deposits, Withdrawals and Payment Methods

5.1 Accepted Payment Methods. vaji currently supports the following deposit and withdrawal methods for players in Bangladesh: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. The availability of individual payment methods may change from time to time; current availability is displayed on the vaji cashier page.

5.2 Minimum and Maximum Deposit. The minimum deposit on vaji is ৳200 per transaction. Maximum deposit limits vary by payment method and are displayed at the point of deposit. vaji reserves the right to adjust deposit limits at any time.

5.3 Withdrawal Eligibility. Withdrawal requests may only be made by verified Account holders. Before a withdrawal can be processed, you must have deposited and wagered real funds in accordance with these Terms. vaji targets processing of all mobile wallet withdrawals (bKash, Nagad, Rocket) within 6 hours during normal operational hours. Bank transfer withdrawals may take up to 3 business days depending on the receiving bank's processing schedule.

5.4 Withdrawal to Original Payment Method. For anti-money-laundering compliance purposes, withdrawals will, wherever possible, be directed to the same payment method from which the corresponding deposit was made. vaji reserves the right to request additional documentation before processing any withdrawal.

5.5 No Third-Party Payments. You may only deposit funds from payment methods registered in your own name. Deposits from third-party accounts — whether belonging to family members, friends, or any other person — are strictly prohibited and will result in the suspension of withdrawal functionality pending investigation.

6 Bonuses and Promotions

6.1 General Bonus Terms. All bonuses, free spins, cashback offers, and other promotional rewards offered by vaji are subject to the specific terms and wagering requirements published with each promotion. Where there is any conflict between a promotion-specific term and these general Terms, the promotion-specific term prevails in relation to that promotion only.

6.2 Wagering Requirements. Unless stated otherwise in a specific promotion, bonus funds must be wagered a minimum number of times before any associated winnings may be withdrawn as real money. The applicable wagering multiplier, eligible games, and validity period are stated on each promotional offer page.

• Wagers placed on games excluded from bonus play do not count toward wagering requirements.
• Bonus funds expire if wagering requirements are not completed within the stated validity period.
• vaji reserves the right to modify, suspend, or cancel any promotion at any time with reasonable notice.
• Bonuses may only be claimed once per eligible Player unless expressly stated otherwise.

6.3 Bonus Abuse. Any attempt to abuse bonus offers — including but not limited to registering multiple Accounts to claim the same offer, placing low-risk or hedged bets designed to satisfy wagering requirements without genuine gameplay risk, or coordinating play with other players for the purpose of bonus extraction — will result in the immediate cancellation of the bonus and all associated winnings, and may result in permanent Account closure.

7 Gameplay Rules and Prohibited Conduct

7.1 Game Rules. Each game available on the vaji platform is governed by its own specific rules as published by the relevant game studio provider, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. By participating in any game, you confirm that you have read and understood the applicable game rules. In the event of any technical malfunction during a game round, vaji's decision regarding the validity of that round is final.

7.2 Prohibited Conduct. The following conduct is strictly prohibited on the vaji platform:

• Using automated software, bots, scripts, or artificial intelligence to place bets or interact with the platform in any way.
• Exploiting software errors, game bugs, or platform vulnerabilities — including but not limited to exploiting a displayed incorrect price in a betting market before it is corrected.
• Colluding with other players in live casino games or poker-style games to gain an unfair advantage.
• Engaging in any form of money laundering, fraud, or financial crime through the vaji platform.
• Using the platform for any commercial purpose, including operating a staking syndicate using funds belonging to third parties without disclosure.
• Providing false, misleading, or fraudulent information to vaji at any point, including during verification.
• Attempting to reverse-engineer, decompile, or otherwise derive the source code of any vaji platform software.
• Harassing, threatening, or abusing vaji support staff or other users through any communication channel.

7.3 Consequences. Engaging in any Prohibited Conduct may result in immediate Account suspension, permanent closure, forfeiture of Account balance, and reporting to relevant authorities where required by law.

8 Intellectual Property

All content on the vaji platform — including but not limited to the vaji brand name, logo, website design, software, game interfaces, text, graphics, and promotional materials — is the property of vaji or its licensed content providers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform solely for personal, non-commercial entertainment purposes. Any reproduction, distribution, or commercial use of vaji content without prior written authorisation is strictly prohibited.

9 Privacy and Data Protection

vaji collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an Account, you consent to vaji's collection and use of your personal data as described in the Privacy Policy. vaji uses 256-bit SSL encryption to protect all data transmitted between your device and the vaji platform. vaji does not sell personal data to third parties for marketing purposes.

For full details of what data vaji collects, how it is used, how long it is retained, and how you may exercise your data rights, please refer to the Privacy Policy.

10 Responsible Gaming and Self-Exclusion

vaji is committed to providing a safe and responsible gaming environment. The following tools are available to all registered Account holders at no charge and can be activated at any time via Account settings or by contacting support:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts to control your spending.
• Loss Limits: Cap the maximum net loss you may incur over a defined period.
• Session Time Reminders: Receive automatic notifications after a set period of continuous play.
• Cooling-Off Period: Temporarily suspend Account access for a period of your choosing (minimum 24 hours, maximum 6 weeks).
• Self-Exclusion: Permanently exclude yourself from the vaji platform. Self-exclusion requests are irreversible for a minimum period of 6 months and are processed within 24 hours of the request being received by vaji support.

If you believe that your gambling is causing harm to yourself or others, we strongly encourage you to contact vaji support immediately via live chat or at [email protected]. For further details, please visit the Responsible Gaming page.

11 Limitation of Liability

11.1 The vaji platform is provided on an "as is" and "as available" basis. While vaji takes all reasonable steps to ensure platform availability, vaji does not warrant that the platform will be uninterrupted, error-free, or free from technical issues at all times.

11.2 To the maximum extent permitted by applicable law, vaji's total liability to any Player arising from or in connection with the use of the platform — whether in contract, tort, or otherwise — shall not exceed the total amount deposited by that Player in the 30 days immediately preceding the event giving rise to the claim.

11.3 vaji is not liable for any loss of profits, loss of data, indirect, special, consequential, or punitive damages arising from your use of or inability to use the platform, even if vaji has been advised of the possibility of such damages.

11.4 vaji accepts no responsibility for the outcome of individual bets or game rounds, which are determined by certified RNG systems operated by third-party studio providers. Game outcomes are not within vaji's control.

12 Suspension, Termination and Account Closure

12.1 By vaji. vaji reserves the right to suspend or permanently close any Account at any time, with or without prior notice, where vaji has reasonable grounds to believe that the Player has violated these Terms, engaged in Prohibited Conduct, provided false registration information, or where Account closure is required for legal or regulatory compliance purposes.

12.2 By the Player. You may close your Account at any time by contacting vaji support via live chat or at [email protected]. Account closure requests will be processed within 5 business days. Any real-money balance remaining in a closed Account will be returned to you via your registered Payment Method after deducting any applicable fees, subject to completion of identity verification where required.

12.3 Forfeiture of Bonus Funds. Upon Account closure — whether initiated by you or by vaji — any Bonus Funds and associated winnings that have not yet met the applicable wagering requirements will be forfeited. Real-money balances earned from completed wagers are not affected.

13 Amendments to These Terms

vaji reserves the right to amend these Terms at any time. Where changes are material, vaji will provide at least 7 days' advance notice by email to the address registered on your Account and/or by displaying a prominent notice on the platform. Non-material amendments (such as corrections to typographical errors or clarifications that do not change the substance of any provision) may take effect immediately. Your continued use of the platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the platform and contact support to close your Account.

14 Governing Law and Dispute Resolution

14.1 Governing Law. These Terms are governed by and construed in accordance with applicable law. vaji operates as an English-language platform serving the Bangladesh market and applies general principles of fairness, good faith, and consumer protection in all player relations.

14.2 Informal Resolution. In the event of any dispute, complaint, or concern arising from your use of the vaji platform, you are encouraged to contact vaji support in the first instance via live chat or at [email protected]. vaji aims to resolve all player complaints within 5 business days of receipt.

14.3 Escalation. Where an informal resolution cannot be reached, disputes shall be referred to binding arbitration. The arbitration process, seat, and governing rules will be communicated to the Player at the time of escalation. The language of any arbitration proceeding shall be English.

14.4 No Class Actions. Any dispute resolution proceedings shall be conducted on an individual basis only. You waive any right to participate in class action or representative proceedings against vaji.

15 Contact Information

If you have any questions about these Terms & Conditions, or if you wish to exercise any right described herein, please contact vaji using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the vaji platform
• Response Time: Live chat average under 2 minutes; email responses within 24 hours
• Operating Hours: 24/7, Bangladesh Standard Time (UTC+6)